Information provided by you when using our Services
You may give us information about you by using the Lyvly Bot, filling in forms and questionnaires when using our Services, booking a tour to view a property, applying for membership to join the Lyvly community or contacting us via e-mail and other similar inquiries. Such information can include:
When you visit our websites or app, our analytics service providers may collect the following data:
Providing the Services to you as a prospective or existing member.
We may legally use and retain your personal data where we need to perform the contract we are about to enter into or have entered into with you, such as:
We may also use your personal data in accordance with out legitimate interests build your personal profile and be able group people with likeminded interests together, to create a harmonious living situation.
Contacting Us (Your Enquiries)
If you contact us via our website or app, including through our “Lyvly Bot”, to make an enquiry or otherwise, in certain situations we will ask you to provide a limited amount of personal data about yourself, such as your name, email address, and your message or enquiry.
In line with the legitimate interest we have in promoting our business, we will process your enquiries to reply to your query, including providing you with information about the Services we offer.
We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide you with our Services.
You are under no obligation to provide us with any details, but if you choose to not provide us with relevant information, we may not be able to respond and/or provide the assistance that you request.
If you ask to be added to our mailing list by ticking the tick box on our website or app, we will keep you updated with information on new and updates about our Services via email.
In line with the legitimate interest we have in promoting our business, we will use the email address you give us to provide you with this information. If you would like to be removed from that list please let us know by clicking unsubscribe at the bottom of any marketing email that you receive.
There may also be circumstances where we will ask you for your prior consent in respect of our use of your personal data or where we may rely on an alternative lawful basis to process your personal data in which case you will be notified at the time.
How You Use our Website (Analytics & Cookies)
This analysis is fundamental to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our website, and to provide a better service and source of information to visitors, or consent.
All content you submit to us
If you send us objectionable content or otherwise behave in a disruptive manner when using our website, we may process personal data included in your messages to respond to and stop such behavior.
Where we process personal data in this way, we will hold that personal data on our systems for as long as is reasonably necessary to achieve these objectives.
Suppliers, subcontractors, service providers. We keep your personal data confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Policy. If we provide your personal data to third parties, we shall only do so provided that they do not make independent use of the information and provide the same confidential treatment as we do.
We only permit them to process your personal data for specified purposes and in accordance with our instructions. All our third-party service providers are required to take appropriate security measures to protect your personal data.
Lyvly Community; Prospective Housemates. As part of the application process, we will share your personal data with our membership community prior to you joining Lyvly. This is part of the internal assessment process we undertake at Lyvly before becoming a member and we enter into an agreement with you.
We will also share your personal data with your prospective new housemates when we find suitable and compatible housemates for you to live with. This is to ensure you and your prospective new housemates are suitably matched to live with one another. We do this in order to group people with likeminded interests together to create a harmonious living situation. We will not share your personal data with our membership community, other than for the purposes outlined in this Policy.
Government authorities. In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
Potential acquirers or investors. If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the website of any changes in ownership or use of your information, as well as any choices you may have regarding that information.Except as provided above, we will not provide your information to third parties.