We may collect the following personal information from you:
Data could be collected via:
Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We may also gather other non-personal information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
Data will be used to carry out the processes necessary to deliver services and support. We may use your information to notify you of any changes or developments to Lyvly, your account and your services.
This could include:
We may link information you provide with information we collect about you. We may use this combined information as set out above.
We will not sell or rent to any third party any of the personal information or data that you provide to us. Credit or debit card payments will be collected by our payment processor and is never shared with us. Where we use third-party technology providers we will strive to ensure their privacy practices are consistent with ours.
We work with third parties (both Processors and Data Controllers that can include business partners, landlords, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may share and receive information about you from them. Further information can be found in ‘Data storage’ and ‘Who has access to data?‘, below.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected.Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
All data are stored digitally on cloud-based, password protected systems. Our IT system is accessible only by employees or contractors who have signed Non-Disclosure agreements and who require the information in order to perform a specific job role.
We will retain your information for a reasonable period, or as long as is required by law.
Right to Rent documentation (including ID documents, verification forms and/or photographs) is stored within protected digital files, accessible only by Lyvly employees.
The information we collect from or about you may be transferred to and stored in destinations outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.
Your data won’t be shared for marketing purposes outside of the Lyvly group.
We only use individual’s data in ways they would reasonably expect and will not use an individual’s data in a way that is intrusive or which could cause them harm.We provide an opt-out (unsubscribe button) on every email marketing correspondence. This is a permanent method of removal from our marketing correspondence, unless you register again.
If you are a or have been a customer, or have passed beyond a certain point in application for membership with Lyvly, certain information and correspondence necessary for the provision of our service, such as communication about entering your Property, must be provided and cannot be opted out from.
Procedures are in place to oversee the containment and recovery of data, assessment of ongoing risk, notification of the breach (to the ICO and/or individual if necessary) and an ongoing procure assessment.In line with the requirements of the ICO, Lyvly would report a data breach to the ICO if it was likely to result in a risk to the rights or freedoms of individuals involved. More information about the way the ICO governs the relationship between a landlord or agent and a tenant can be found on their website.
To become a Lyvly customer, either as a landlord or a Member, you will be required to undergo an identification check, either for Anti-Money Laundering for landlords (checking that you own or manage the property) or as part of the Right to Rent for Members (checking you have the right to live in the UK). This may also include a credit check.
We strictly comply with all applicable Anti Money Laundering rules, with specific emphasis on the Proceeds of Crime Act 2002, the Money Laundering Regulations 2017, the Bribery Act 2010 and the Terrorism Act 2000. We will hold for at least seven years any evidence around our customers' identities and proof of ownership of property and/or source of funds where applicable. We cannot work with you as a customer if we are unable to verify your identity.
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at firstname.lastname@example.org.