Introduction and General Terms
The website and “Clubhouse“ app are operated by Living Central Limited, a company registered in England and Wales with company number 09440266 whose registered office is International House, Holborn Viaduct, London, EC1A 2BN. The website allows potential new members to apply for membership to the Lyvly community, book a tour to view a property and find a rental property, among other things. The app allows Lvyly members to manage their membership profile, find answers to frequently asked questions and raise issues directly with us, communicate with your housemates, find essential information about your home and the services that are included in your rent, and purchase further services. The services of the website and the app are referred to herein as the “Services”.
Where we decide the purpose or means for the processing of the personal data that you provide when using our website, we are the “data controller” for the purposes of the European General Data Protection Regulation 2016 (“GDPR”).
Our Services may contain hyperlinks to third party websites. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external websites or resources. The appearance of such links on our website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would recommend that you review their respective privacy policies and our Terms.
What Information Will We Collect About You?
Information provided by you when using our Services
You may give us information about you by using the Lyvly Bot, filling in forms and questionnaires when using our Services, booking a tour to view a property, communicating in the Clubhouse app, applying for membership to join the Lyvly community or contacting us via e-mail and other similar inquiries. Such information can include:
- Identity and contact data: including your name, address, email address, and telephone number.
- Membership questionnaire: information relating to your age, gender, lifestyle, personality, job role and interests and hobbies and geographic location.
- Correspondence: including any information you post, message with other members or you submit to us in messages and questionnaires.
When you visit our websites or app, our analytics service providers may collect the following data:
- number of visitors to our website;
- pages visited and time spent per page;
- page interaction information, such as scrolling, clicks and browsing methods;
- websites where visitors have come from and where they go afterwards;
- page response times and any download errors; and
- other technical information relating to end user device, such as IP address or browser plugin
Should you visit social media pages and choose to follow or connect with us on social media, we may receive personal information from the social media providers (depending on your social media privacy settings).
How We Use Your personal data
Providing the Services to you as a prospective or existing member.
We may legally use and retain your personal data where we need to perform the contract we are about to enter into or have entered into with you, such as:
- Confirming your booking on a tour to view a property on our website; and
- Setting up your membership account details;
- Making available the features in the Clubhouse app
We may also use your personal data in accordance with out legitimate interests build your personal profile and be able group people with likeminded interests together, to create a harmonious living situation.
Contacting Us (Your Enquiries)
If you contact us via our website or app, including through our “Lyvly Bot”, to make an enquiry or otherwise, in certain situations we will ask you to provide a limited amount of personal data about yourself, such as your name, email address, and your message or enquiry.
In line with the legitimate interest we have in promoting our business, we will process your enquiries to reply to your query, including providing you with information about the Services we offer.
We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide you with our Services.
You are under no obligation to provide us with any details, but if you choose to not provide us with relevant information, we may not be able to respond and/or provide the assistance that you request.
If you ask to be added to our mailing list by ticking the tick box on our website or app, we will keep you updated with information on new and updates about our Services via email.
In line with the legitimate interest we have in promoting our business, we will use the email address you give us to provide you with this information. If you would like to be removed from that list please let us know by clicking unsubscribe at the bottom of any marketing email that you receive.
There may also be circumstances where we will ask you for your prior consent in respect of our use of your personal data or where we may rely on an alternative lawful basis to process your personal data in which case you will be notified at the time.
How You Use our Website (Analytics & Cookies)
This analysis is fundamental to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our website, and to provide a better service and source of information to visitors, or consent.
All content you submit to us
If you send us objectionable content or otherwise behave in a disruptive manner when using our website, we may process personal data included in your messages to respond to and stop such behavior.
- We only process personal data in this way for the legitimate interests of ensuring that use of our website is lawful, does not disrupt our systems, does not harass our staff or other individuals, and to enforce our legal rights and to comply with our legal obligations.
- Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your personal data to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
Where we process personal data in this way, we will hold that personal data on our systems for as long as is reasonably necessary to achieve these objectives.
Do We Share Your personal data with Anyone Else?
Suppliers, subcontractors, service providers. We keep your personal data confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Policy. If we provide your personal data to third parties, we shall only do so provided that they do not make independent use of the information and provide the same confidential treatment as we do.
We only permit them to process your personal data for specified purposes and in accordance with our instructions. All our third-party service providers are required to take appropriate security measures to protect your personal data.
Lyvly Community; Prospective Housemates. As part of the application process, we will share your personal data with our membership community prior to you joining Lyvly. This is part of the internal assessment process we undertake at Lyvly before becoming a member and we enter into an agreement with you.
We will also share your personal data with your prospective new housemates when we find suitable and compatible housemates for you to live with. This is to ensure you and your prospective new housemates are suitably matched to live with one another. We do this in order to group people with likeminded interests together to create a harmonious living situation. We will not share your personal data with our membership community, other than for the purposes outlined in this Policy.
Government authorities. In addition, we may disclose your personal data to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
Potential acquirers or investors. If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the personal data we hold may be included as part of that sale, in which case you will be notified via email, your account and/or a prominent notice on the website of any changes in ownership or use of your information, as well as any choices you may have regarding that information.
Except as provided above, we will not provide your information to third parties.
Your rights in relation to your personal data which we process.
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest, in response to any requests submitted by you to us:
for a copy of personal data we are processing about you and/or to have inaccuracies corrected;
to restrict, stop processing, or to delete your personal data;
for a machine-readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and
to make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/
To make a request in relation to any of the aforementioned rights, please send your requests to firstname.lastname@example.org
We do not use the website to knowingly solicit information from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information within a reasonable time.
We will take commercially reasonable, appropriate technical and organizational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our website, app and Services taking into account the likelihood and severity those risks might pose to the rights and freedoms of our website visitors and customers.
In particular, we will take precautions to protect against the accidental or unlawful destruction, loss or alteration, and unauthorized disclosure of or access to the personal data transmitted, stored or otherwise processed by us.
Please be aware that, while we make the security of our website, app and your personal data a high priority and devote considerable time and resources to maintain robust IT security, no security system can prevent all security breaches. When you choose to share your personal data with us, you accept the aforesaid and provide your information at your own risk.
International Data Transfers
We are a UK Company and our servers are located in the EEA and the information that we collect directly from you will be stored in these servers.
There are agreements in place to ensure that personal data is processed using appropriate safeguards that meet the requirements of data protection laws. Such appropriate safeguards may include standard data protection clauses adopted by a data protection regulator and approved by the European Commission, such as the European Commission’s standard contractual clauses.
If you would like to find out more about these safeguards or if you have any other queries or comments in relation to this Policy, please let us know by emailing us at firstname.lastname@example.org.
To find out more about the standard contractual clauses, please visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside- eu/model-contracts-transfer-personal-data-third-countries_en
Retention Periods or Criteria
We will hold your personal data for as long as is necessary for the relevant purpose for which that personal data was obtained, or as otherwise described in this Policy.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
If you would like us to stop using or holding your personal data and/or would like to request its deletion, please email us at email@example.com.
This Policy may be updated from time to time. We will notify you of any changes by posting the new Policy here https://lyvly.uk/privacy, and, where feasible, by letting you know by email or your account.