frequently asked questions

1

why is this happening?

Despite not being able to control the impact of the pandemic on our business, the Lyvly team cares about you, our members.

The prolonged state of emergency in the UK makes it financially impossible for us to keep running over 500 rooms across all of London.  We’ve looked at all scenarios and come up with the solution we believe will have the least negative impact on every single one of you.

Since the first lockdown in March 2020 we’ve continued operating without sacrificing the quality of our service, the time it took to answer a problem in the home, the screening process on new members, or how often the cleaner came around. But simply speaking, continuous lockdowns mean empty rooms that we have to pay rent on.

We’re going for an orderly process. As we decided to tackle it early, we've been able to discuss with our landlords and find an adequate solution. Disruption to your daily lives should be to an absolute minimum.

Lyvly will still exist. Our mission to create a better renting experience in London goes on. By stepping back to a slightly earlier step on our journey with fewer homes that are geographically concentrated we hope to deliver a more tight-knit, focused experience at the same time.
2

I’m living or going to live in a home managed by Lyvly - what does it mean in practice?

You should see no noticeable change; your home will continue to be managed by us.

The team will be a little smaller, but we're confident this focused approach on a smaller number of homes will provide an even more personalised service to you. All the services we provide (including utilities, cleaning, consumables, screening housemates...) will remain the same.

3

I’m living or going to live in a home managed by the landlord - what does it mean in practice?

From 1 March, your home will be managed directly by the landlord rather than by Lyvly. You will continue to be provided with all services, as per your lease. Until then, we will continue taking care of your home and remain your point of contact for maintenance and queries.

What will remain the same from 1 March, unless decided together with the landlord:
• Your lease and all its terms, including the same rent, notice and end date
• Your services, provided by the landlord (e.g. utilities, cleaning, consumables)

What will change from 1 March:
• You will have set up your rent payment directly with the landlord
• Your deposit will be transferred automatically
• Your single point of contact will be the landlord

Your landlord will be in touch shortly, so please be on a lookout.

4

does my lease change?

No. Your lease stays the same, whether your home is still managed by Lyvly or not.

All your rights stay the same: you will pay the same rent, have the same start and end date, receive everything listed in the lease.

All your obligations stay the same as well.
5

will what I pay for change?

No. Everything that’s covered under the lease stays as is, so you won’t see a change from one day to the other.

If your home is managed by the landlord, they may want to discuss a different arrangement closer to their usual services, or they may want to offer the Lyvly product indefinitely. It will be up to you, your housemates and the landlord to discuss it directly.
6

what is the transfer process to the landlord?

If we’ve been in touch to tell you that your home would be managed by the landlord, it means that you and your housemate’s leases have already been transferred to the landlord, as specified in the lease we signed with that landlord to manage their home in the first place.

As you’ve already paid us the rent for February, we’re still managing your home in February. That means answering any maintenance tickets, overseeing move-ins and move-outs…

From 1 March the landlord will oversee everything, and we won’t play any active role anymore. Any ongoing discussion we were having (for example around an issue in your home), as well as your lease information and anything required to manage the home adequately will have been passed on to the landlord.

Your payment details will need to be updated so that your monthly rent is paid to the landlord’s account, as opposed to Lyvly’s.
7

how do I know who my landlord is?

They will reach out to you in February.
8

will my housemate still be moving in as planned?

All leases signed continue to apply, so any move-in or move-out will still happen as planned.
9

I have signed a lease but haven’t moved in yet - what happens to me?

Your lease doesn’t change, whether your home is still managed by Lyvly or by the landlord. This means that your move date remains unchanged.

If you move into a home managed by Lyvly: nothing changes.

If you move into a home managed by the landlord in February: nothing changes, we will still be in charge of your move-in.

If you move into a home managed by the landlord from 1 March: the landlord will be in charge of your move-in, and will be in touch to arrange it with you. Your move-in date doesn’t change.
10

I have signed a passporting lease but haven’t moved home yet - what happens to me?

Your lease doesn’t change, whether your new home is still managed by Lyvly or by the landlord. This means that your move date remains unchanged, and you will still move as agreed.

If you move into a home managed by Lyvly: nothing changes.

If you move into a home managed by the landlord in February: nothing changes, we will still be in charge of your move-in.

If you move into a home managed by the landlord from 1 March: the landlord will be in charge of your move-in, and will be in touch to arrange it with you. Neither your move-in date nor your move-out date from your current home change.